Consumers Energy Alerts Customers to Be on Guard Against New Scam that Demands Immediate Payment

Consumers Energy Alerts Customers to Be on Guard Against New Scam that Demands Immediate Payment
 
JACKSON, Mich., Sept. 4, 2025 – Consumers Energy is alerting Michiganders to be on the lookout for scammers who this week have been contacting people and demanding immediate payment with a bogus threat that their service will be shut off.
Consumers Energy said customers this week are reporting receiving phone calls and emails from scammers who encourage them to make immediate payments after being threatened with power shut-off. They are spoofing company phone numbers, telling the caller they need to pay a balance immediately, and insisting on using prepaid debit cards or gift cards to make payment.
If you have made a payment and think you were the victim of a scam, call 800-477-5050, and Consumers Energy will collect details. If you did not make a payment, file a police report with local law enforcement.
Consumers Energy does not demand specific methods to pay bills, such as prepaid debit cards, and they never ask for credit card information over the phone and instead will transfer you to a secure system for payment.
If someone is asking for personal information and says they are from Consumers Energy, hang up and call 800-477-5050.